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Your Promotions are Talking, but is Anyone Listening?

By Kimmah Shah on 2/21/18 6:00 AM

 

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Are You in Control of Your Promotions?

By Kimmah Shah on 2/14/18 6:00 AM

 

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How Personal Are Your Promotions?

By Kimmah Shah on 2/7/18 6:00 AM

Are you personalizing your promotional offers?

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Is Your Gift Card Program Protected From Fraud This Holiday Season?

By Kimmah Shah on 12/14/17 2:07 PM

Tis the season for shopping, gift-giving and holiday cheer. It’s also the season for gift card fraud! By the year 2018, gift cards will be a $160 billion-dollar industry and savvy criminals are creating new and inventive ways to exploit retailers who fail to implement safety measures to protect themselves from gift card fraud. While there is nothing like the holidays, the following tips can ensure your holidays remain full of cheer so you can minimize financial risk to your business while still providing the experience your customers are seeking.

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Clutch Discusses the Future of Loyalty with Loyalty 360

By Kimmah Shah on 11/27/17 10:00 AM

Clutch and Loyalty 360 have teamed up to answer all of your questions about the future of loyalty as part of Loyalty 360's Thought Leadership in Loyalty Series.

Topics: Loyalty
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Square Peg, Round Hole: Why the B2B CRM is Failing B2C Marketers

By Kimmah Shah on 11/1/17 7:00 AM

 

Ask a sales or marketing manager to name the one tool they’re unable to live without and they will almost unanimously tell you a quality, customized CRM. Ask them which tool causes them the most grief and there’s a good chance you’ll get the same answer.

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Clutch CEO Talks Customer Experience with Luminary Business

By Kimmah Shah on 10/25/17 2:19 PM

Clutch CEO Ned Moore sat down with the fine folks at Luminary Business to discuss how the Clutch platform allows B2C companies, like retailers, e-commerce stores, banks, etc. to connect at a deeper level with using their customers data powered by our customer relationship management platform.

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Increase Customer Engagement with Mobile Scratch & Win

By Kimmah Shah on 9/25/17 1:51 PM

Looking for ways to increase customer engagement on mobile? Try a gamification strategy like mobile scratch & win! Everything can be easily set up in the Clutch platform - here's how it works:

 

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Stage Stores Uses Mobile for Hurricane Relief

By Jeremy Levin on 9/21/17 9:00 AM

850 store retailer Stage Stores is using mobile to help hurricane Harvey victims in a big way. The brand is offering a one-time, 50% off coupon to help consumers replace clothing that may have been lost or destroyed in the storm.

Topics: Mobile
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Enhance Your Mobile Strategy with a Mobile Wallet

By Jeremy Levin on 9/19/17 10:00 AM

As much as I hate to admit it, my phone is an extension of myself.  It's on me at all times, and gets juggled around while I do my daily activities - commuting, relaxing, working out and of course shopping.  I'm not the only one either. According to research, Roughly 90% of consumers are using their mobile device while they’re out shopping.

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